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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept payments via credit cards, debit cards, UPI, and bank transfers.
Yes. Your payment information is protected with industry-standard security measures, including SSL encryption, to ensure your data remains safe and private.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We accept returns only for products that arrive damaged. To request a return, please email clear photos and a short video of the damaged item to Infomonkeycrafts@gmail.com. For faster assistance, you can also call us at +91 83948 80598.
Seller will cover the return shipping costs for eligible returns.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Once approved, the return process typically takes 5–6 business days.
Ordering from Monkeycrafts
Placing an order on monkeycrafts is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos or videos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.