Refund and Returns Policy

1. Overview

Our refund and return policy is valid for 5 days from the date of delivery. If more than 5 days have passed since you received your order, we will not be able to offer you a full refund or exchange.

To be eligible for a return:

The product must be unused
It must be in the same condition as you received it
It must be in its original packaging

2. Non-Returnable Items

We do not accept returns for:

Customized or personalized home decor items
Clearance or sale items
Gift cards
Downloadable products
Perishable or fragile items where damage occurred after delivery and our packaging was intact

3. Damaged Products

If you receive a damaged product, please:

Take clear photos and videos of the damaged item.
Email them to infomonkeycrafts@gmail.com or send via WhatsApp to +91 8394880598.
Once we verify the damage, we will arrange for a return or replacement according to our policy.

4. Partial Refunds

Partial refunds may be granted in the following situations:

The product shows visible signs of use
The product is not in its original condition
Packaging is incomplete or parts are missing (not due to our error)
The return request is made more than 5 days after delivery

5. Refund Process

Once we receive your returned item, it will be inspected.
We will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a certain number of days.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before the refund is officially posted.
Contact your bank — processing times can vary.
If you still have not received your refund, email us at infomonkeycrafts@gmail.com.

7. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at infomonkeycrafts@gmail.com.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us at Infomonkeycrafts@gmail.com or +91 8394880598.

10. Shipping Returns

To return your product, please email us to: Infomonkeycrafts@gmail.com

Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.