Terms & Conditions

1. Introduction

Welcome to Monkeycrafts.co.in!

These Terms & Conditions outline the rules and regulations for using our website and purchasing our products.
By accessing or using our site, you agree to follow these terms. If you do not agree, please stop using our website immediately.

2. Definitions

“Customer”, “You”, “Your” – refers to the person using our website or making a purchase.
“Company”, “We”, “Us”, “Our” – refers to Monkeycrafts.co.in.
“Website” – refers to Monkeycrafts.co.in and all related pages.

3. Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

4. Intellectual Property

All content on this website, including images, product descriptions, graphics, and logos, is owned by Monkeycrafts.co.in or its licensors. You may not copy, reproduce, sell, or redistribute any content without our written permission.

5. Orders & Payments

By placing an order, you agree to provide accurate and complete information.
We accept credit cards, debit cards, UPI, and bank transfers.
All prices are listed in INR and include applicable taxes unless otherwise stated.

6. Shipping & Delivery

Orders are confirmed and shipped within 4–5 business days of purchase.
Delivery times vary depending on your location and our courier partners, usually within 4–10 business days after dispatch.
Delivery delays caused by courier services, weather, or other external factors are beyond our control.

7. Return & Exchange Policy

Returns are accepted only for damaged products received upon delivery.
To request a return, you must send clear photos and a short video of the damaged item to Infomonkeycrafts@gmail.com within 48 hours of delivery. You can also call us at +91 83948 80598 for assistance.
Approved returns will have shipping costs covered by Monkeycrafts.co.in.
Returns are processed within 5–6 business days after approval.
Exchanges are available for damaged items that meet our return requirements.

8. Limitation of Liability

While we strive to ensure all information on our website is accurate, we do not guarantee that product descriptions, pricing, or availability are error-free. We will correct any errors promptly and may cancel any affected orders.

9. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at Infomonkeycrafts@gmail.com or +91 8394880598.

10. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Changes to Term

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the site means you accept the updated terms.